VSTM Hotel Monalisa

Fifa Cool 13 months ago

Don't go to this Hotel. No doubt this hotel is in prime location nearby Mall Road but as per the prices the rooms are not that good. We stay in duplex room no 101 and the room wall are damped and the room is very conjusted. At the time of booking online via phone the owner was very polite and charged extra amount for extra person. however when we reached the hotel the manager said that amount is not for extra bed or mattress that is for only person amount. We have to pay extra 500 for matters. We booked the hotel for 3 days but due to some issues we stay only 2days and the manager charged a huge amount for cancellation. I personally called many times to the owner but he didn't respond to my calls . He called back only one time and said he will talk with the manager but the manager said the owner only told him to cut that much of amount. So it's a play between the owner and manager. Later we come to know that the owner acted very well. Come to the room again, the bathroom is very untidy. They didn't clean the room in two days and give us excuses that we didn't give them key . We all knows that every hotel has duplicate key for room service and cleaning. They are not professional. Even water supply is very poor. At morning time they didn't supply water properly. We requested so many times . They all were sleeping till 8 am including the manager. At the time of check out at 7.30 am there was no one at reception counter everyone was sleeping we wait for half an hour . Manager didn't came out of his room. A service boy came out after so many calls from us and we checked out. So I highly recommend don't go to this hotel. It's a horrible experience for us. They charged 3800 per day from us. However according to the room condition it should be 1500. Charged so high.

Faiyyaj M Iqbalsutar 16 months ago

Enjoyable stay with a good night's sleep. Room was clean and spacious enough to put away our clothing. We went for the continental breakfast which we enjoyed with plenty to choose from. I can strongly recommend

Anand Parekh 16 months ago

We were staying for the weekend to attend a family christening and we had a superb experience. The hotel exceeded our expectations in every way. Very comfortable rooms and delicious food. The staff were all very friendly efficient