The Sugarr & Spice Roopkatha

Abhra Bhattacharya 23 months ago

We have been travelling with Music Director Shantanu Moitra from Gangotri for the last 50 days until we reached here and found the worst attitude from the staffs. None of the staffs are from hospitality industry. We were supposed to have breakfast and check out at 10 am, at 7 when Shantanu Moitra tried to go out in his cycle to explore Murshidabad, they kept the gate locked and made us pay. The manager said that he was working on the instructions from the owner. Didn’t received this kind of reception anywhere in India in all this years. All they wants is money and they are not interested in giving any service. In our 4 days stay, they couldn’t give us breakfast at 7 am any of the days. Clearly, the owners have no clue how to run a hotel.

Saptaparni 23 months ago

Very unprofessional staffs. We order the luchi combo breakfast which was good, then we had ordered the bread butter combo. We waited for long then the waiter came and took all our plates. We tried to confirm if the bread butter was coming or not. Then they told they are bringing it. They gave the food without giving an plates. We had to eat with our hands. In combo, juice was missing. Breads were not good broken not single whole piece. Folk spoon was missing. Tissue paper was not given. No good care was taken. Price is also high.

Biswajit Chatterjee 47 months ago

I had booked a 3D-2N stay for 9th to 11th Oct this year. Due to some medical emergency, on 5th Oct I confirmed to Nishith Ghosh about cancelling the booking. There was no cancellation policy mentioned on the site, still I offered him any cancellation charges he may wish to deduct and refund the remaining amount. He said he'll try post Laxmi Puja (11th Oct) and I tried to get an update on 13th. Since then - today 25th Oct - he is yet to confirm back, not even responding to my phone call / text messages. Highly unprofessional behavior!