Panasonic Service Center

ratan mahto 16 months ago

The mechanic came and see the T V problem but he didn't repair and also charged money. Very bad professional

Shaan Ehtesham 34 months ago

The term incoming call center is being doggedly challenged by many just as it is becoming a household term. What is it? A center that handles telephone calls? Hardly. Telephone calls are just one type of transaction. Further, the word center doesn’t accurately depict the many multi-site environments, nor the growing numbers of organizations that have telecommuting programs.
Various individuals and organizations have tried to define call center but like definitions of leadership “or” customer’s service many miss the mark or are created to serve a specific purpose. So, let’s go at this from a different angle.

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Characteristics of a call center generally include:
i. Calls go to a group of people, not a specific person. In other words, agents are cross-trained to handle a variety to transactions.
ii. Generally, a special telecommunications system called an automatic call distributor (ACD) is used to distribute calls among agents, and put calls in queue when all agents are occupied.
They also play messages:

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“All of our customer service representatives are currently assisting other callers. However, your call is very important to us…” Most call centres also make use of advanced network services (e.g., 800 and 888 services) and voice processing capabilities (“press one for this, two for that,” or “please enter your account number…”).
iii. Agents have quick access to current information, via specialized database programs. This means that any agent has access to the current status of your account, products, services and other information.
Call Centers in India:
One the paradoxes of the call-center industry in India is that it requires English-speaking university graduates to answer questions from US customers but offers little in the way of advancement and intellectual stimulation. High turnu00adover rates are inevitable if the economy keeps expanding and thus offers more compelling employment options for well- educated Indians.

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Moreover, the rapid expansion of the call sector may soon create a shortage of these qualified English- speaking college graduates in India, pushing wages up and reducing India’s competitiveness as one of the premier destinations for company call-centers.
This may not bode well for India’s economy, because outsourcing has become a significant engine of Indian rapid economic growth. In the immediate future, however, it appears unlikely that the India will lose its dominance over the call-center industry. – Yale Gobal
Having a call center in India is the norm for several global companies today. In order to meet the growing international demand for cost-effective, customer-oriented call centers, many organizations worldwide are outsourcing these services by setting up call centers in India. But which makes call centers in India such an attractive option?
The country has intrinsic strengths which make it a major success as an outsource destination for call center work:

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A. A booming IT industry, with IT strength recognized all over the world
B. The largest English-speaking population after the USA
C. A vast workforce of educated, English-speaking, tech-savvy personnel: A boon in a high growth industry faced with a shortage of skilled workers
D. Cost-effective manpower: In a call center operation, manpower typically accounts for 55 to 60 percent of the total cost. In India, manpower is available at a fraction of the cost that is prevalent overseas. However, some people get deterred by the fact that cost savings are not seen immediately.

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Initial investment in infrastructure and training can be expensive and make one believe that the promise of cost reduction is false. However, there will be savings and the fact that several global giants continue to set up call centers in India is proof of this.
E. The Government of India has recognized the potential of IT-enabled services and has taken positive steps by providing numerous incentives.
F. The presence of most international technology vendors and solutions would enable creation of

Sayan Bhaskar 22 months ago

No service centre the location..plz solve my problem