Hotel The Westinn Varanasi

Bhaskar Singh 16 months ago

Hopeless Service. Had to call reception number of times for an extra pillow. They said sending but never came. No Swiggy, Zomato allowed and this is Westin Hotels. When I told the Manager, that my reviews will speak about your Service, he replied, Go Ahead. This is the Level of Customer Service these people have. I do not recommend Westin Varanasi to anyone.

Mohan 13 months ago

Room is not maintained as per written ambience.

Washroom curtail not working.
Shaving mirror not available.
Shower n tap water changer nob broken.
Etc etc ....

Veer Vikram 17 months ago

This hopeless Manager
Nitesh Singh, didn't even take his juniors calls for issues in my room.
Someone had urinated on the floor there, it was stinking, I requested it to be cleaned three times.
None of the staff showed up, none of them work in uniforms,
I saw one of them open up room and literally started watching the television.
Highly understaffed, no management or co-operation.
Hygiene has no value at this property, every other hotel has literally nearby has zero recommendation for this property, they have refused to refund my money,
I did not even stay there for a night, let alone charged for two nights.
This hotel should be raided, dismantled and demolished.
blacklist every employee here from the hospitality industry.
They need to be legally taught lesson, from the guard, to the receptionist & that hopeless manager.