Hotel Surya, Kaiser Palace

Arun Gupta 13 months ago

If I had an option to give a separate rating for the heritage wing of the hotel, which was built by a king of Nepal, I would have given it a 5 star rating. The Heritage wing, with its beautiful classic architecture, high ceilings, wide corridors and balconies, comprises of the Cafe, restaurant, bar and recreation lounges, etc. On the other hand, the later on added wings comprising of hotel rooms, I must say, though functional and clean, neither matches with its heritage wing in terms of architecture nor in terms with furnishings/ furniture. Except for the ground floor, the corridors are very narrow.
The food in the restaurant was always freshly cooked and very satisfying, with excellent service.
A special word of appreciation for Mr Shailendra, who was extremely cooperative in making our stay comfortable. He arranged for the cab, whenever required, at very short notices.
Another positive is its location... away from the congested part of the city in the cantonment area.

Prashant S 11 months ago

Stayed for 2 days!! Had a decent stay and good rooms. The reception staff & room service staff both are equally well trained. Looking forward for more such stays in future. The breakfast menu is just to drool for . Both, Western & Indian menus were on the table. My plate looks bit messy, as I was in hurry to leave for my work ????

Divya Menon 14 months ago

The facility is great - beautiful lawns, awesome banquets, great decor.

On the downside, room service and hose keeping is pathetic. The room that was allocated had a dysfunctional flush, no exhaust in the bathroom and the calling bell would not work. Had t use my engineering skills to get the flush to work - the house keeping staff could not. The staff are borderline rude as well.

The restaurant staff commit t getting tea and coffee at breakfast and then disappear. Atleast, be honest and inform that we cant serve at the table.

Overall, great ambience but pathetic staff service.