Red Fox Hotel, Hyderabad

Niyati Vora 15 months ago

It's a slightly old property but really well done up. This is a budget version of lemon tree group but services and food is good. The staff is trained and very helpful. My business room was large and spacious complete with a desk, sitting area. My charger wouldn't fit in the slot provided since it's slightly older construction. The reception was very prompt in offering an adapter that helped! the only glitch in my enter three days here was at the end on checkout - I had an early morning flight and hence requested them to prepare any one item for me. The person agreed yesterday, but completely forgot about it today. But they promptly served bread and fruits within minutes. So yeah, if you ask for it, they will happily serve you! Had a great stay and thank you!

shailendra yagik 14 months ago

The most beautiful hotel I've ever had the pleasure of staying in. Beautiful structure that only gets better as you step inside. High-quality rooms (there was even a TV in the shower) and service.
The accommodations were spotless and quite comfy, and the staff was outstanding. They went above and above to make our stay more enjoyable. This hotel is highly recommended for everyone coming downtown.

S M 15 months ago

I normally stay at this hotel on all my business visits to Hyderabad with my current company. The last time I stayed here was in September 2022 and my stay was as long as 2 full weeks. I had a good experience, the room provided was excellent and the service of the restaurant folks were brilliant too. But this time when I stayed in March 2023 - I stayed for 4 nights/5days, I’m very unhappy with the attitude of the staff esp at their restaurant. When asked to send the food to room, as I was running late they blatantly refused and it was not only insulting but not at all understanding in their part. In fact I asked for just one item from their buffet, didn’t ask them to bring the entire buffet to my room. My only question is - when they did it happily on my last stay, what changed this time? And I know that they have a policy of not bringing the buffet food to room but why can’t they make exceptions when I was running late and all I asked for is ONE ITEM in a tiny bowl. Also since last time I've been noticing that there is no smile at any front desk staff. I know that this is a budget business hotel but that doesn't mean that people are staying without paying money right? A 5 star service is not expected but it is a 3 star property and the standards of a 3 star hotel is definitely expected. Which isn't provided here. Also a basic hospitality is expected from a chain like Lemon Tree group. Now for those thinking that I don’t know hotel policies - I’m a Hospitality graduate - graduated around 10 years back, who has also stayed at Marriott's, Intercontinental, Trident, Novotel and Hilton hotels! I know how hotels work, and I very well know how a guest should be treated as well.