Hotel Rivera

Ashwini Kumar Singh 13 months ago

Decent rooms, friendly staff. Mr. David the restaurant manager is one of the most dedicated staff I have seen in the hospitality industry. The things he does for his guests is amazing. Hats off to him. The non veg food is excellent.
The rooms lack the basic toiletries, but for the price you pay I guess it's ok.

vikyath rai 14 months ago

Definitely not a pleasant experience this time. Very poor service and worst room facilities.

To be very specific.
1) The bed spreads and towels look like 10 years old.
2) We stayed for 2 days and the rooms were not cleaned when we returned to the room on the 1st day.
3) The beds were not not made and they had not changed the Blankets and towels on the 1st day.
4) In spite of providing the room keys in the reception the service boy said it's your mistake that you didn't ask for room service.

The restaurant was a nightmare
1) One Mr. sitting in the restaurant on the cash counter behaves like a boss. Very rude attitude, when told we have booked the room and even after telling the room number for breakfast he made us go to reception and call him and tell that we have booked a room and request to serve breakfast. He didn't even bother to call the reception himself.

2) They said breakfast will be ready by 7:30am, we were around 18 members from same company were at the restaurant by 7:30 since our buses will leave by 8:00 and only idli sambar and dose was available.

3) Very few options were served for breakfast and the taste was average. I guess they use baking soda as we had bloating issues after food.

eppakayala udaykiran 12 months ago

The has Good service the room was very pleasant it was cozy and clean break fast was excellence and incredible varied the hotel team has all was been friendly patient and helpful the impressed ne ha most.