Radisson Hotel Gurugram Sohna Road City Center

Vaibhav Gulati 12 months ago

We went for a family gathering in the restaurant. It was a buffet but a buffet with as few options as possible. The service was extraordinarily poor, it took them 20minutes to arrange for a clean soup bowl. The dishes were not up to the standards of the Radisson. Also Radisson being an international chain, one would expect to maintain similar standards everywhere. The only baby high chair was in maintenance with no other option for the baby to be seated. No baby changing area, no feeding area. Would never like to visit again.

Kris Andrade 13 months ago

Really good rooms. Room service was kind of slow and the front desk usually forgot to get back to us about details we asked about, regarding any of their services. Location is on the main road so its easy to find. The food here was delicious.

The pool area was good too although there seemed to be a lot of pigeons around that area, considering it was summer and birds needed to drink water???? its understandable???????? and I'm happy they didn't drive them away (not sure about the chlorine though).

I would have rated it 5/5 stars but the front desk made a lot issues regarding payments about the taxi and the rooms. The charged us twice for the taxi and then charged almost double for the rooms on "accident" so I'd keep an eye out for that ????.

Overall, I had a good experience????????.

Adventure Factory 13 months ago

The hotel is located at a great location if you want to be closer to the city. We however experienced some delay and confusion in the check in. We had requested for an early check in which was denied without any consideration. The service was a little slow as compared to a few other properties.

The swimming pool was a relief however it seemed to be unattended and the steam room door was open and steam filled the area to the changing rooms. It felt a little scary and since there was no attendant we skipped it.

The food was tasty however I would not recommend the coffee here. They were not able to serve it hot even after repeated requests.

Overall they should try to take care of the finer details as they are one of the biggest chain hotels and customers do expect more.