Sanjiivani Diagnostic

Sankalan Baidya 24 months ago

Irresponsible Liars!!
I had my ECG done and they delayed the report stating doctor did not come in. This was Saturday and the stated that the report will be available on Monday.

On Monday, I did not receive any call since morning. So, I called them on their number at around 4:00 PM. No one picked up. I called again. Again, no answer. I kept calling until 5:30 with no reply. I went to the center and it was closed. Then I called someone else who had called me on Saturday night and he said that the report is ready. Minutes later I receive a call from them stating that they sent me an SMS at 10:34 AM in the morning.

Well, I checked and yes, there was an SMS. Fine, I missed the SMS because never in my life I saw a diagnostics center sending SMS. They always call. I went back to the center to collect the report when the person sitting on desk said rudely - 'did you receive the SMS?' I said, yes I did but did not notice because no one expects an SMS from a diagnostics lab. They call!

Upon that they said that we called you but was unreachable.

WOW! The phone was unreachable and hence, they send an SMS which nicely landed on my phone even when the phone was unreachable. Am I missing something about technology here?

When I asked them that I called back several times and that they could have replied, here was their arrogant reply:

1. We did not receive any call from you. You can check our call records. Well, I could have said the same after deleting their SMS.
2. This is an official mobile and it stays in office even when it is closed in the afternoon.

Remember that if something unexpected forces them to close their lab during operating hours, they will not carry the phone and leave it there. So, if you have some important and urgent test to be done, or you need a report urgently, they will not be available.

What liars they are! They blame me of my phone not being reachable (while still the SMS manages to land in my inbox) and then clearly claim that I never called them. Pathetic bunch of liars running a diagnostic center.

Also there charges are way higher.

Charge for ECG is standard at Rs. 250 almost everywhere with big names like National Diagnostics, Quadra, Ashok Laboratories, etc. They charge 350.

For Lipid profile test, the rate ranges between 350 and 699. They charge Rs. 800.

They charge more and they don't even have the courtesy to give a call when a report is ready, but instead call the customers 'LIARS.'

Stay away. Go some place better.

Biva Gharami 15 months ago

Most reliable diagnostic centre.