The Govindam Resort

Stuti Naik 6 months ago

Initially I was happy I got a good deal by speaking to their manager Mr. Vijay who gave me a deal cheaper than Agoda by Rs 500. I saw a family suite online for 6 people occupancy and hence when I called Mr. Vijay I told we are 4 people and a child. Our plans changed and one of our relatives decided to join us hence we were 5 people and 1 child then. The room occupancy was 6 people and yet on reaching the hotel we were asked to pay Rs 750 extra for the 5th person who accompanied us. On telling the manager that occupancy is 6 people for the room why should we pay even though they weren't even providing us an extra bedding and our guest was supposed to sleep on the sofa bed in living room. He told even online prices would increase on entering no of pax, which I immediately showed him and prices didn't change whether you book the room for 1 person or 6. He kept on arguing and asking me to check WhatsApp that he gave me the deal for 4 people only even though the room capacity is 6. Later, he said he spoke to his "Sir" and they were okay to not charge for extra person. He was extremely rude and on telling him I would leave a review he started fighting and later said guest is always right sarcastically. For food they charge 10 percent extra if served in the room and in the restaurant, food was decent tasting but koftas were so hard we showed the chef that on banging the kofta with spoon repeatedly it didn't break and was making sound as if we were hitting a rock, the restaurant manager came and took it back and brought one single kofta later when we finished food for us to eat saying he replaced the dish and we told him we are done with dinner he billed us still and argued that he offered to replace and we refused. The total experience sucked and even the room ac was not working and they refused to change room saying there is no room available. But they charged us full. I would say avoid this hotel at all costs as they do not know hospitality and are not worth the drama and rudeness they show.

Ankur Agrawal 7 months ago

Visited with family recently on 2nd Aug on my birthday. Owner of resort Mr Pramod Agarwal wish me and also accompanied in cake cutting. Very nice man in person. The staff was very polite and good. Such a nice place to stay with peace.
Very huges space for a grand party and ample space for parking.

Sanah Shrivastav 6 months ago

very non-cooperative staff, the washrooms were stinking and dirty and had to be cleaned again on checking in. the staff was not very hospitable. non satisfactory stay, would not go again or recommend to anyone else.