Hotel Haifa

Archana Bhiwajee 14 months ago

We have always stayed at Haifa during all our visits to Varanasi. The service was very good but this time when we travelled to Varanasi in January and stayed at Haifa for one week, the experience was a very bad one. It was chilling cold and there was no hot water in the bathrooms, they used to switch off the hot water geyser. We had to call at the reception several times for them to switch it on and that also for merely 15minutes. The restaurant has degraded completely, there was no one to attend to us early in the morning, when the owner happened to come after a long, he used to take the orders and still the food took very long to be served. One day a so-called waiter took our order, he noted it very well in front of us but when the food was served, it was a completely different one. When asked about it, he lied that this is what we had ordered. We had to ask him to bring the chit of paper and check again in front of us; then he accepted what he had done. We had booked 2 rooms and there was supposed to be a kettle in each room, infortunately we were asked to manage with one. The prices of the rooms have gone up but the service has gone completely down. We have been very disappointed because earlier it was a real pleasure staying at Hotel Haifa; the staff was pleasant, the waiters were very friendly and well-mannered. Unfortunately this is no longer the case

Vichar Tatwa 11 months ago

If you wanted to stay close to the Ghats, especially Assi, and wanted a place that is right on the main road and is very reasonably priced, look no further. Hotel Ganges View (always the first choice!) had no rooms available, hence this choice. Cabs will take you right up to the doorstep. The chef is excellent, and will modify orders to your liking, and even cook up off-menu suggestions.

The AC works, the lift works, the hot water works. But if you want AC AND hot water, you are in trouble, because someone from the main desk will come, turn one off and turn the other on. This is a very peculiar energy saving arrangement for which rather elaborate electrical wiring has been done. This was the one constant irritation.

Otherwise, this hotel is an excellent one, wonderfully located, with a truly delightful kitchen. The staff are all very courteous and helpful, and will arrange taxis for airport dropoffs and pickups. Laundry service is good, but make sure you keep track of what goes out and comes in. For the price, the room was good, and had an electric kettle. This place is about 240 m from Assi Ghat, and is surrounded by all kinds of shops and autos/cabs.

Halo Seronko 10 months ago

Very disappointed by the lack of cleanliness. It made for a rough landing. It’s actually concerning and not appropriate for the cost of the rooms. There are many other reviews that say the same thing, so why is this problem not fixed?

EDIT: the owners were very apologetic and went above and beyond to accommodate our group with clean blankets, heaters and deeper cleaning. We very much appreciated this and it made for a much better stay. Still I can’t recommend this hotel until they keep better standards.