HOTEL BANARAS HAVELI is a hotel located in Varanasi, Uttar Pradesh. The average rating of this place is 3.90 out of 5 stars based on 1561 reviews. The street address of this place is B.1/224, Assi Ghat Rd, Shivala, Varanasi, Uttar Pradesh 221005, India. It is about 2.19 kilometers away from the Manduadih railway station.
Swarnimaa Yadav 9 months ago
Worst experience. Staff and especially the owner is very rude. I was staying there with my family and on the day of check-out, one of the key got broken while opening the door. Usually in best case scenario, it’s the responsibility of the hotel to provide a new key but here they were asking to pay them nearly ₹3k for their lock replacement and illogically they were comparing a broken key with broken TV or fan. First of all, for security purposes, they should have an extra key for all of their room locks which they didn’t have and yes, we were agreed to pay for the key that can be made within ₹200-300. At the same time the owner was very rude and threatening us on the name of police. They were not ready to listen anything logical. But some how we got to manage and negotiate after so much heated arguments. That 2-3 hours were horrible. It was not about the money but their attitude and utter nonsensical policies of their hotel. The only thing which works in their favour is the location.
Mp K 14 months ago
Let me make it clear nothing against the staff. But rooms are extremely small and suffocating. I booked 3 rooms for 3 days for 47,000/- but the rooms are very untidy. Rooms are not cleaned properly. The cupboards are stinking and dirty as well. Was expecting better hospitality as I booked the rooms for such a high price after complaining to the staff about the room nobody bothered to help me with another room. Highly disappointed. Will never recommend anybody to stay in this hotel. Was planning to book this hotel for a family gathering of 30 members in April 2024 now I'm pretty sure I won't stay here and not will recommend anybody.
sumit agarwal 11 months ago
Amazing and pleasant stay in haveli, worth staying in this property. People works here is very helpful and always ready to serve the guest whatever may be the timing and situation. No regrets of booking the property far from temple location.