Flagship Express Inn Near Badshahnagar Metro Station

Manju Jaiswal 8 months ago

Complaint regarding slow service and disappointing starters at the buffet of Express Inn.

I am writing to express my deep disappointment and frustration with the recent dining experience I had at your restaurant's buffet. As a regular patron and someone who appreciates your establishment's culinary offerings, it pains me to bring forth this complaint. However, the slow service and the lackluster quality of the starters were so disheartening that I felt compelled to share my concerns with you.

First and foremost, the service during my visit was unacceptably slow. From the moment my party and I arrived, we were greeted with a lack of attentiveness from the staff. It took an inordinate amount of time for a server to acknowledge our presence and guide us to our table. Moreover, once we were seated, we had to wait extensively before our drink orders were taken. Throughout the entire evening, it seemed as though the restaurant was understaffed, leading to prolonged waits for refills, additional cutlery, and general assistance.

Equally disappointing was the quality of the starters offered at the buffet. As someone who frequents your restaurant for its delectable array of appetizers, I was shocked to find that the starters lacked their usual freshness and flavor. The dishes appeared haphazardly prepared, with some items appearing stale or overcooked. It was evident that attention to detail had been compromised, resulting in a disappointing gastronomic experience.

Furthermore, I must highlight that the lack of variety and options for vegetarians was highly concerning. There were only a few vegetarian dishes available, and even those lacked creativity and originality. Given the growing number of individuals opting for vegetarian and vegan diets, it is crucial for your restaurant to cater to this dietary preference and offer a wider range of flavorful and satisfying options.

I have always held your establishment in high regard and recommended it to friends and family. However, based on this unfortunate experience, I am left with doubts about the quality of service and food that your restaurant now provides. I sincerely hope that you take my feedback seriously and address the issues raised to prevent similar instances from occurring in the future.

As a loyal customer, I believe in your restaurant's potential to rectify these shortcomings and restore the excellence that it was once known for. I trust that you will take swift and appropriate action to improve the service quality, address the deficiencies in the buffet's starters, and expand the vegetarian options. It is only through such endeavors that your establishment can regain its reputation as a premier dining destination.

I would appreciate a prompt response to this complaint, along with an assurance that the concerns raised will be addressed. I value your restaurant's commitment to customer satisfaction, and I sincerely hope that this incident was an isolated one.

Thank you for your attention to this matter. I look forward to hearing from you soon and potentially giving your restaurant another chance in the future.

Shweta Arya 8 months ago

Disappointing Experience: Terrible Buffet System and Dismal Room

I recently had the misfortune of staying in Express Inn, and I must say it was an absolute nightmare. From the moment I arrived, I encountered a series of disappointments that left me regretting my decision to have my party here. Allow me to outline the two main issues that ruined my party: the appalling buffet system and the abysmal state of the rooms.

Let's start with the buffet system, or rather, the lack thereof. I expected a delightful culinary experience, but what I encountered was far from it. The buffet selection was meager, and the quality of the food was subpar at best. The limited variety and lack of freshness were truly disheartening. It seemed as if the hotel had made no effort to provide a satisfying dining experience for its guests. The dishes lacked flavor, and the presentation was lackluster. To make matters worse, the replenishment of the buffet items was incredibly slow, leaving guests waiting for extended periods of time. It was an absolute disappointment and certainly not worth the price I paid for my party.

Moving on to the rooms, the disappointment continued. The moment I stepped into my assigned room, I was greeted by a musty smell that permeated the air. The cleanliness of the room was questionable, as I noticed stains on the carpet and dust on the furniture. The bed was uncomfortable, with lumpy pillows and a sagging mattress that left me tossing and turning all night. The outdated decor and worn-out furnishings only added to the overall sense of neglect. The bathroom was no better, with leaky faucets, insufficient toiletries, and a shower that barely had enough water pressure to rinse off the soap. It was clear that the hotel had not invested in maintaining its rooms to a satisfactory standard.

To add insult to injury, the customer service was unresponsive and indifferent. Despite multiple attempts to address my concerns with the hotel staff, my complaints were met with apathy and dismissive attitudes. It was as if they had no interest in ensuring their guests' comfort and satisfaction.

In conclusion, my experience Express Inn was deeply disappointing. The lackluster buffet system, combined with the dismal state of the rooms, made my stay far from enjoyable. I cannot in good conscience recommend this hotel to anyone seeking a pleasant and comfortable stay. Save yourself the trouble and choose a different establishment that values the satisfaction of its guests.

Snigdha S 6 months ago

Please be more precise about location...rest it's great. Good for birthday parties and small events of 50-70 people