Domino's Pizza

Sumaiya Shoaib 13 months ago

I visited Dominos Sapru marg ,Hazratganj recently and truly not happy with the ambience, management , facility . Seating arrangement is uneven , AC is spilling water and the floor is untidy , no one is there to sweep the water and clean the floor or arrange other table for customers to sit comfortably . The one who was at the reception is highly unprofessional and doesn’t know how to greet customer or do a billing job efficiently. I m not gonna visit this place from the next time as the service is slow and overall experience was really bad . I wish I could share the video of Water leakage from AC pipe . The staff is unresponsive as well .

Srishty Banka 12 months ago

Poorest service ever at Sapru Marg Branch. Person at the counter "Mukul" was extremely rude. First he refused to return any change, when we gathered the change we needed, he started talking on the phone instead of punching in the order. When he came back he said to wait 20 minutes. But our order was not confirmed yet. For 25 mins we did not receive any message confirmation or any receipt or an order number from the person. Generally we receive a message within 60 seconds of placing an order. So we knew our order wasn't confirmed yet. We went back to the counter to enquire and after quarelling for a bit another employee named "Vipin" intervened and said that don't make a scene or our order will be cancelled.We found out that they hadn't even started with our order yet, so we asked him to cancel our order. That is when he went inside and started ignoring us. After MULTIPLE LOUD requests to cancel our order they finally did and refunded our amount.
Also the not returning the change thing, they were doing to everybody. Even when we had given them change, they said exact same thing to the next customer saying they cannot return any change, not even ₹20.
Moreover, the order screen was frozen for the whole duration we were there.
I wish I could rate zero stars on the service.

bhuvnesh rajpal 18 months ago

Best Domino's dine in restaurant in Lucknow. Spacious and staff also helpful.