7th Heaven Jhansi

Nilesh Kanungo 24 months ago

Had ordered a 2 tier cake for my son’s first birthday. They agreed on all the conditions initially and even agreed to deliver the cake to the venue. Then, the evening before, they requested me to pick up the cake because their delivery boy will be coming by a bike and there is a risk of the cake being damaged. They knew this when I ordered the cake, so should not have promised to deliver the cake originally.
Nevertheless, I agreed to pick up the cake. However, when we opened the cake at the venue, the cake was damaged. The top tier was too heavy and the bottom tier could not hold it’s weight. The cake had collapsed and it was a shock to see this. It completely ruined our party since the cake is one of the main attractions of a birthday party.
They should have warned us about the potential risk of damage or should not have accepted to make the design if they did not have the skill to make this cake.
Later, when I asked for a refund from the owner, he offered me a voucher for the shop. A voucher from a cake shop is pretty useless I would say. He also said that they would have sent the chef to the venue to repair the cake had we informed them at the time. I don’t think the cake could have been repaired and moreover we cannot stop our party with all the guests present to repair the cake.
After much negotiation, the owner offered me a 1000INR cash refund on the total cake value of 8000INR.
They should not have promised or accepted the offer if they do not have the skill to make the cake. I am highly unsatisfied with the overall experience.

Prakriti Dubey 24 months ago

I had ordered a birthday cake recently but I am rather disappointed with the quality.. the pink colour on cake was literally like a paint colour which was not going even after washing hands, which means its utterly unhealthy.

shruti khaddar 22 months ago

Buy cake from here if you want to ruin somebody's birthday party. Their cake smells like kerosene.