RK Marketing, Sanjay Place

arvind singh 12 months ago

Pathetic service by agency and also give faulty product to customers.
Purchased Voltas ac and since installation it’s not working.technicians are saying you outdoor PCB is faulty.

How is this possible that PCB is faulty in new ac.Even after so many calls and reminders they are not attending my calls and also not getting any support from Custiemr care.

So this who are reading my review plz do not buy anything from this shop.

lovelesh johri 24 months ago

This was the experience and review i experienced last time but the day Owner Mr. Rahul saw and replied for my review he immediately took action in hitachi and changed ac unit with new one with immediate effect. I really appreciate whole RK Marketing team effort for troubleshooting.

Reviewed before

Quoted
"Such a mistake of my life i purchased hitachi's split ac from rk marketing by the reference of one of their sales excecutive. I wanted to buy a daikin ac but as they dont do buisness in daikin their sales executive asked me to buy a hitachi product. As i knew hitchi itself is a good brand i agreed for it. I purchased 1 tonn 3star split invertor ac for my small room. Its cooling was not so satisfactory though in the begining itself i thought because it is 1 tonn.but around 40 days of its installation it stop cooling . I called customer care executive lot of phone calls here and there and technician told me that outdoor unit is leaky. I cant believe that hitachi and rk marking people asked me to uninstall outdoor unit and come to the dealer(normally in case of any fault in warranty time maker provide everything) and get your exchange anyways i did it considering the summer and urgency. But surprisingly just after 7 days of this new outdoor unit installation this problem occured again ,no cooling and same outdoor unit leaking from that internal coils(same issues as before) . May be these people having all faulty ac unit they are selling or it is a manufacturing defect , God knows what is root cause that both of the outdoor unit persists same leakage,but ultimately we 'customers ' are the one who are the sufferers. Apart of this during this communication of this trouble with the owner of rk marking Mr. Rahul said that he usually dont talk on phone with customer for this small issues his sales team look after it,"still i am helping you off the track".Ohh lord.. I was surprised to see such statement from a Buisnessman. Pasting your photographs with celebrity on the walls doesnt make you a big buisnessman. Your humble and accepting attitude with a close loop effective feedback system makes you perfect service provider.Its not simply selling groceries which doesnt have a tail feedback. A
Anyways it was such disturbing experience for me but readers kindly make your own wise decision before buying product from here. I will definitely not recommend this place to anyone.

And very important thing that i believe most of their reviews on google are not real. Because if you check all reviewers only have one review and possibly they are fake .

Anyways just dont read and believe such fake reviews on google. Make your own decision wisely while purchasing anything from here.
Thanks for reading"
Unquoted

rajesh gautam 15 months ago

After sale very good serviceing . Very Supporting staff ... overall v gud service.thanks Rk marketing team