The BougainVillea Hyderabad

Sarvesh Ghoriwala 12 months ago

Absolutely amazing place!!
We went because we heard that the croissants and desserts were really good. It exceeded all expectations.
The place is beautiful and filled with photogenic spots. The staff is extremely friendly and helpful. And the dessert- to die for!
We ordered the croissant wheel and tres lèches.
We loved both so much that it is impossible to choose which is better. Lots and lots of desserts to try.
Huge place with great seating areas, we loved the outdoor area (both ground and first floor) more in terms of ambience.

A must visit

Jonah Jagadeshan 15 months ago

It’s a must visit cafe on Road No 36 with great ambience, service and lots of food options. I’ve been here twice, I like the fact that there is lots of open space and the interiors are well done.

The coffee was good, it’s a great place if you want to find a quiet corner to work on a weekday. Lots and lots of dessert options, the price is reasonable for the overall service. I would go back here!

Ranen Singh 14 months ago

My much awaited visit to this place turned out to be underwhelming and really sour in the end.

The place itself was inviting. The lady at the reception was warm and welcoming. Outdoor seating is good. Started our order with chocolate cold coffee and a virgin mojito. We had to flag down our waiter a few times which was not big deal. The virgin mojito was not bad, however, the chocolate cold coffee barely tasted like coffee, we felt it was mostly chocolate drink. After a little back and forth, they were able to replace our drink to a classic cold coffee(which cost less but charged for the chocolate cold coffee which was higher). We let all this slide so that we could enjoy our evening.

We ordered a starter, pizza, and fried rice. All of this tasted good! We were pretty satisfied after the initial drinks hiccup.

I paid the bill(including a generous tip)via their website and left. While we were leaving the guy who served us came down running and said we didn't pay for the water.

I was surprised that he said we didn't pay for the water because I had already paid the bill. I pulled the bill back up and it didn't have the charge for the water. The waiter still claimed we didn't pay for the water. I paid the 40 rupees for the water, however, didn't appreciate the allegation that we didn't pay for the water.

I called the manager to share my experience and how it had turned sour but all the manager said was he was sorry. Nothing else. The apology was clearly not genuine. There was nothing done to make this situation for better for the customer.

I feel this is an opportunity for the training team. The waiter and manager served us with a smile but when it came to the billing and the experience in the end, they didn't care. I hope this does not happen to anybody else! I will not be back to this restaurant.