Lenskart.com at Brough Road

Varshni 12 months ago

I dont know why so many negative comments...but for me it was really good.completely satisfied on the costumer service! I dont know how to select my frame but one of the staff guided me to select a good frame! Clear explanation about the product.Kavin one of the staff in lenskart was really humble and paitence.thanks u

Surya K 48 months ago

Dear Lenskart,

Today, I’m visited one of the store of Lenskart at CSI Play Ground, No 272/A Brough Road Opposite, Erode, Tamil Nadu 638001.

While, I’m visited the store Sale girl Miss. Meena attended me after the end of my queries. She informed me to come after 4’o clk

because Store manager went for lunch and She told manager Lunch timing 2:15 to 4:00PM, I’m really shocked here is it really for store manager Lenskart offer more that 1 hour for lunch break.

If yes means I will share my resume to Your HR desk I’m ready to work with your team. And one more person in store in front off computer desk he was started abusing and behavior is really awkward this is the kind of treating the customer. I need the contact number of franchises owner contact number to discussed.

And my issue is my order ID:219059876 in made this purchase on Ramamurthy Bengaluru Store. At the time of first purchase it was defective item received and store manager help me to replaced with new one but again same issue I’m faced so the last order 219059876 was created with the same issue & some additional issue. At the time of sales he gave promise like color proof never face and scratch resistant. And nose pad look like wired to wear. So for this issue I’m last Friday discussed with customer care person he suggest me to visit near by store due to lockdown I’m in my native Erode Tamilnadu, So today I’m visited store regards this issue but very good response from your store. I’m really afraid of it. Take necessary action on the above store and the Store manage. And I required the Replacement on the my order with different frame I won’t pay for any higher upgrades.

The same store manager and all person need to request me for their mistakes.

The same I will post on social media and if there is no proper resolution I will complaint on Lenskart in Consumer court.

Madhu Maddy 17 months ago

I really Hate the customer service. I went to buy spects. They didn't give details about the product. After that I get a call from Bangalore branch and they asked me to get another product because of that product is in buy one get one offer.

Then they said after receiving the product within 2 day I will get my bill in mail, But still now I didn't get any mail about my bill.