TRENDS

Michael David 8 months ago

This is what I experienced. Visited the store on 23/08/2023 evening. Purchased dresses worth rs 16000. Until I made the payment the staff were nice and courteous. I left my purchase there to visit other stores in the mall.

After two hours we returned back to collect my bag and there was a total change in the attitude itself. First they pretended as if they haven't seen me. Then my wife asked for exchange of just one cloth because of size issue from what I have purchased. Even though I haven't taken the purchase outside the store (the package was with them only), they made me walk to the security first to make a slip and there was their own store guy standing since the security has gone for a break. First he told he can't do anything and that I have to wait until the security came back(all because of his sheer laziness). Then he agreed after an argument and the security came in between (the security was a nice guy and made the slip).

Then I have to surrender the whole rs 16000 bill to the reception along with that slip. All this for one exchange. They didn't return me the bill too and asked to take a photocopy.

Overall worst customer experience. If at all I have been store manager of this shop I would have been around and have fixed staff accountability. All I saw was staff chit chatting, bringing in their friends and boyfriends(not the general public but the staff working here) and having a fun time while no one attended the customers properly except the lady who worked hard at the Basics shirt collection section. She was the only person whom I saw working genuinely.

They are called Trends. May be they are setting a new Trend on how a Garment Retail Chain shouldn't be and I have been a Trends customer since 2015. This is the worst experience I had with them so far.

Prem Gautham 9 months ago

It’s a descent store with great options and discounts. The customer service at this store is far better than the one we have been to at sai baba colony. We did not have any issues at this store. So we would definitely prefer this store even though it’s little far.

SUGUMARAN MUTHURAJ 13 months ago

Poor customer service. No gifts provided neither having any gifts for 6k but everywhere it’s a fraud advertisement. Not only this trends, even Peelamedu shop is poor in handling customer or giving promises. Zudio is far better than this