Suryabala Honda Service

Ashik Rahman 9 months ago

I came for cbr service waiting time taken 1 hour and they taking my bike to service for 5 days. Very disappointed while delivering and it takes me 1.5 hours. Worst response

Dhilipan Venugopal 9 months ago

Could be better in handling customer's. Service delivery on time is must
Poor rating

Bharath Kumar S T 15 months ago

I would rate average. Could not find any positive point but some how they are satisfied with their taken for granted service in a lethargic way. Few key points to note about this service centre:

Though they are service oriented business, they are never bothered about customer service. I mean, they will commit you some delivery time but will never call u back. If u call them at the end of that committed date (for me it was yesterday) and yesterday I called them at the end of the day, and I was told to come at 9.30am on Sunday (today). So today I came here at 9.:25AM, I was told the key is yet to come to open the service centre and I with some other customers were told to sit. Then looks like the key came at 9.45 and all employees went inside. To customers they tell them to collect their vehicle at 3PM as they will be close at 3.30pm. But they say Sundays are open and in google maps they have mentioned sunday open from 9.00am to 5.00pm. but they are open from 9.30am to 6pm. No special foreclosure on Sunday.

Pl understand that My intention of spending my time to give you a unbiased review is, NOT to pull you down with bad rating for your performance gaps, BUT to improve my nearby Honda service station. So pl take my review seriously and improve your team performance.

I request management to focus on customer service which is not evident and the forms the customer service ratings looks like not being reviewed. Pl look into this.

Hope management understands my views.

Readers of this review: pl note that if there is no reply from the management on this remark/review, then you know the real service orientation of this service centre.