K M Cherian Heart Foundation

Vassantha Samirr 8 months ago

I would have given zero stars if it was possible.

It's not enuf to have jus the IQ required to be a doctor if there is no EQ, empathy or patience.

Please train your doctors in the basics of humanity and how to interact with people...we are not cows to be herded any which way you want.

Our terrible experience with Dr Balaji at Cardiac Care Unit Emergency Department will ensure that we will never ever recommend anyone to this hospital.

He was curt, impatient and absolutely rude... he basically treated us as if we were idiots because we would not just immediately agree to what he said to admit my grandmother there.

We tried explaining that we first needed to determine with the local family members and caretakers (being ourselves not from India) what needs to be considered before admission as the hospital was a very long distance to home.

We had only come to take an outpatient consultation for 2nd opinion and had not expected to be put to the Emergency Department so if she was to be warded, it may be necessary to do so closer to home so that the family and carers would be close at hand to look in on her daily or for any emergency.

Dr Balaji was impatient and extremely rude and harsh with his communication and did not have any time or patience to hear us out. He cut us short n did not even pretend to show any sympathy, support or offer any suggestions or alternatives. Very shocking attitude and behaviour indeed from a member of what we thought was a renowned and distinguished hospital. Shame!

On the other hand.. a big shout out and thanks to Mdm Muthamilz and another skinny young man in blue scrubs (junior?) - sorry I didn't get your name - who were very kind and tried to address our concerns n questions best they could. Much appreciated ????.

Regretably it was insufficient to negate the senior doctor's poor attitude and behaviour.

Never Ever Again to this hospital.

Madhan G.R 8 months ago

If we have insurance they will collect money from insurance.. as well as they asked us to purchase medicine more with our money. For 24 hours I had purchased 39000 rupees disposable thinks which is not covered in insurance.. but treatment is good..

Sumathi A 16 months ago

KM Cherian Heart foundation is very great and trustworthy hospital. Starting from Dr. Anand who was the one of surgeon and consulting Doctor for my husband who did a remarkable job with the surgery. Joshila ma'am on the front desk calm and good hearted person who guides you on every part of your visit or stay in hospital and all the duty nurse's and staffs who worked 24/7 and took very good care of my husband pre and post his Surgery.
Thank you vey much
Keep up the good work.