Food Exchange

Srinivasan KS 17 months ago

9 of us went to Food Exchange with pre-bought vouchers for 8, as one of us was an elderly gentleman who doesn't consume much and we planned ala-carte for him. But the elderly gentleman just picked up a plate and started taking some steamed rice, dal, curd, soup and a welcome drink. The restaurant manager who was a person wearing glasses, dark complexion, grey suit, was a very rude and mean guy. He was often seen blasting his juniors (who was wearing black suits / white shirt waiters) in front of us. After our food was over, a waiter came along and said they were instructed to charge a full buffet (₹1300) for this good old senior. I asked him to speak with his manager (Grey suit) that this senior had only small portion of Steamed rice, dal, and curd, some soup and had half welcome drink as he was suffering from Insulin (Digestive disorder), they can charge ala-carte for him. But that restaurant manager just didn't care and stuck to his decision. The waiter came back with a No decision from his boss again. I again requested, atleast can you ask your manager to charge "kids buffet price" as he had only meagre quantity. Mgr still didn't care and didn't oblige and wanted me to pay ₹1300 in full. Worst human that I have ever seen in any star restaurant ever in my life. I think they might have picked him up from some railway catering service or local street food vendor service. Pathetic human and 5 star is not a place for him to be. If a Novotel senior management gets to see this review, Please go to Novotel Chamiers road, Chennai, Food exchange on the first floor and save it from people like this guy. Rest of the staffs are terrified of him as he bosses around not just the employees but also his clients. Overall nice food but very worse customer values.

Devakar Baskar 12 months ago

Starters - 4/5 rating

Main course were limited, tried pasta and butter naan, but were disappointing.

Desert varieties are more but nothing impressive. Worst caramel pudding and mong dal halwa, others were Ok.

Nithyalakshmi Sundar 36 months ago

Loved the food here!!! This is the biggest buffet that’s there in the city and has Japanese and Thai Cuisines on the menu!!!
They have a huge dessert spread including live counters for pancakes and waffles. All this, along with cocktails / mocktails as well!! That’s a jackpot! Definitely a must try and oh go with a good appetite Cus there’s a lot of food!!!!

The people there are super helpful and the service is brilliant! It’s really hygienic and neat unlike some buffets. So definitely a safe place to take your family and friends for special occasions.