Cafe Mercara Express

bharath raj jayaseelan 16 months ago

I’ve never seen this bad of a service in a five star hotel ever . Every single table has leftover plates . I had to ask them to clean 3 times before I could get 1 table to sit . After sitting I’ve been noticing nothing has been cleaned even after 45 min . The managers are simply standing and starting at the sky . I guess managers will not lift a plate in this place . They wait for some cleaner to come who they don’t have . Worst experience . The whole place is smelling of left over food .

Shanjive Selvaraj 20 months ago

Yeah, should’ve trusted the reviews more. Visited for light food and beverage. Nice atmosphere tbh, how ever got a shaky table and chairs which kept sliding. Perhaps some carpet would help.

The food was alright. Would give a 7/10.

Anyway, it was not crowded at all and had plenty of staff. Yet, the service was surprisingly terrible. The only time i saw someone assisting me was when i placed the order and when I wanted to pay. No other check ins in between. Had my water glass empty and couldn’t find anyone to get it topped up. For a “5 - Hotel” this is way below the par.

CMA Ambili Ashok 23 months ago

Good Restaurant. Staff should be fast . They are taking a lot of time for preparing food as well as for billing . Visited the restaurant for Vijayadashami 2021 for Navarathri Thali .