Hotel Sarpal Castle

Saumya Gupta 11 months ago

Worst experience ever . The worst service. Staff and the manager are very rude . I got my blanket changed for 3 times still got the smelly one . No extra pillows provided if required and the ones you already have are useless. No management .
Room service phone was not working instead of getting it chked 4 times . Every morning you hve to walk down to ask for Tea/coffee and to switch on the geaser. No towel soap / shampoo was provided.

We booked a cab from the management they over charged us .
And we were told the driver will take us to 3 points and v visited only 2 cz the museum we were suppose to visit was closed when we objected why didn't they tell us about the timings they responded " hme ky pta tha ki 6 bje bnd hojata h" .
Being a tourist when you are arranging a cab and telling us the spots ki kitne bje kaha Jana h toh obviously you should know that .
Overall the worst experience in all the aspects management, cleanliness, staff, misguiding the tourist, hygiene.
I have always heard Amritsar has kind people but this experience has changed my thinking.

Pintu Pal 15 months ago

All room is 10x10 ft. very small size. Bed is double size. So you can understand after keeping your luggage you can not move in the room. My recommend is not suitable for family man.

Rajiv Kumar 10 months ago

Great hotel in railway station area
Good stuff very friendly
Good Punjabi food