GREENCHILLYZ KALINGA HOSPITAL SQUARE Specialist in BIRYANI & TANDOOR

Sourav Soumyaranjan 12 months ago

Extremely Disappointed with the Service - A Frustrating Experience
Rating: ★☆☆☆☆ (0/5)
I recently had the unfortunate experience of ordering from Green Chillyz, Chandrasekharpur and I must say it was one of the worst service encounters I have ever encountered. From start to finish, the entire process was marred with inefficiency, unprofessionalism, and a complete disregard for customer satisfaction.
After placing my order online and patiently waiting for the food to arrive, I was shocked when the delivery partner arrived at the restaurant an hour later. To make matters worse, it was through the delivery partner's phone that I received the shocking news that my ordered item was not available. Instead, the restaurant suggested sending me a water bottle as an alternative. Frankly, this was beyond ridiculous. I had placed an order for a specific dish and it was their responsibility to ensure its availability or inform me in a timely manner.
The fact that they made me wait for over an hour before revealing the unavailability of my chosen item is simply unacceptable. If they knew it was not available, they should have promptly canceled the order, allowing me to explore other dining options. Instead, they chose to play with their customers' time and patience, attempting to force an unwanted product onto me.
To add insult to injury, after I declined their offer of a water bottle, they casually canceled my order as if it was no big deal. Well, it was a big deal. I wasted valuable time waiting for a meal that never arrived and had to endure the frustration of dealing with a disorganized and unprofessional service.
I am thoroughly disappointed with Green Chillyz, Chandrasekharpur and their blatant lack of regard for their customers. Their actions demonstrate a complete disregard for customer satisfaction, and it is evident that they prioritize their own convenience over the needs and expectations of their clientele. I would strongly advise against ordering from Green Chillyz, Chandrasekharpur if you value your time and expect even a modicum of professionalism from the service industry.
In conclusion, my experience with Green Chillyz, Chandrasekharpur was abysmal. The combination of a delayed delivery, false promises, and an attempt to substitute my order with an unrelated product left me feeling frustrated and disheartened. Green Chillyz, Chandrasekharpur needs to seriously reevaluate their customer service practices if they wish to remain in business and retain a loyal customer base.

Shruteeroopa sahoo 14 months ago

All chicken items are not fresh. Very bad quality. And in veg we ordered paneer butter masala and mushroom chilly. Those are also not fresh. The staffs behaviour is very bad. They are not taking order properly. When we complained they are talking behind our back. I would not recommend this restaurant.

Nikesh Patro 14 months ago

Good tasty food . They provide outside dining, but in the summer it doesn't feel to have food there . Service boys needs to be more professional. Overall it's good , food is value for money . One strong request please change the plates .