Mochi Shoes

Utkarsh Chaudhari 12 months ago

Title: Unprofessional Behavior and Verbal Abuse by Manager

I recently visited the Mochi Shoes showroom to replace a pair of chappals, and unfortunately, my experience was nothing short of appalling. The incident that unfolded with the manager, Mr. Imran Saiyyad, left me deeply disturbed and disappointed.

During our interaction, Mr. Saiyyad displayed a complete lack of professionalism and respect. Not only did he use abusive language, but he also directed it towards my friend, who was the one who had purchased the chappals. This kind of behavior is completely unacceptable and tarnishes the reputation of the establishment.

As a long-time customer, I have always appreciated the quality of Mochi Shoes products. However, after this incident, I am reconsidering my loyalty to the brand. Customers should never be subjected to such mistreatment, especially when seeking assistance and support.

I sincerely hope that Mochi Shoes takes this matter seriously and conducts a thorough investigation. It is crucial that the management addresses this issue promptly and ensures that their staff, including Mr. Saiyyad, undergoes proper training in customer service and professional conduct.

I hope my feedback will contribute to the improvement of the showroom's service quality. I also urge the management to implement measures to prevent similar incidents from occurring in the future.

I trust that Mochi Shoes will take appropriate action to rectify the situation and restore faith in their commitment to customer satisfaction.

Suneet Sakhala 15 months ago

They. Are giving hand bills to clients i guess its not correct. If there is a problem is there software they must take there clients number and then wen the software is up again they must send the bill details

39. Vedashri Kulkarni 14 months ago

Too slow service and even not received any call from the store regarding belt change of my heels which I gave them before 3 months…Simply irresponsible towards customer!!