Sephora

M T 10 months ago

The customer service is beyond terrible at Sephora, Palladium. You enter and people will start breathing down your neck, following you around, demanding to try products you don't wanna buy, literally not allowing you to THINK. I made the mistake of asking for a tinted moisturizer and the lady literally showed me one, before I asked anything else, put it in a basket and gave it to me. They are GREEDY, it is nonsensical customer service. The experience was ruined by ALL the employees there, it looks and feels so toxic its UNREAL. Do not recommend visiting this store, buy your stuff online (even if it takes research to find your shade etc) there are vultures in this store.

BTW I bought a foundation and because of the nature of their customer service I did not get the chance to ask questions such as PRICE. They stuck me with a 3400 rs product when there was a mini version for 1500 available. Trust me when I say this, they didn't even give me a moment to think let ALONE ask any questions about the product. If I actually liked the product, I would have gone back right there to buy the regular version, but guess what, now that I know my shade I will be ordering online.

If this is Sephora's tactic for the Indian market, please pay your employees BETTER, pay them fairly, train them to look at customers as PEOPLE and not OBJECTS to extract money from for commissions. Paying them fairly might actually enable them to do their job well, and bring repeat customers.

Keemya Dalvi 9 months ago

I would like to especially appreciate Tamoghna Mudliar from the Dior team at Palladium, LP. She is not only welcoming but her service was impeccable. It was my first time buying from Dior and I needed to buy a perfume. She knew the products well and gave detailed information about the perfumes. She also answered all my questions patiently and sweetly. I would recommend everyone to ask for Tamoghna for your next purchase at Dior. Her friendly nature and professionalism is truly remarkable!

Kanika Tulsyan 9 months ago

I visited Sephora, and Tamoghna helped. Her service was amazing! And she was very calm and had lot of patience.. if anyone visits would recommend to take service from her. You wouldn't regret ????????????
Thankyou Tamoghna ❤️