FabHotel Prestige Princess

Ramandeep Singh 36 months ago

We had extremely poor and bad experience in this hotel.

We booked 2 rooms in this hotel via booking.com, while checking-in, the manager and the staff were super rude, ill-mannered, impolite and pathetic.

On check-in, the manager didn't let us checkin to the hotel saying that they are not willing to give us our rooms to the price which we got from booking.com. They also said (translating the line to English: Whatever you want to do, we are not gonna let you checkin to this hotel. If you want to stay, stay with the price which we are offering.)

I had booked via booking.com and I also got the confirmation of my booking.com, ideally being a customer I should not worry once my booking is done, but hotel manager said to us to call booking.com and sort this matter ourself.

On the other hand, when we called booking.com's customer care, they were also not willing to sort this matter with the hotel and said we need to pay the price which hotel is offering (not the one which we booked before our arrival).

I had my old parents with me and we travelled all the way around 7 hours to stay in this hotel and we had also booked the rooms many weeks ahead of our arrival, but this experience with the hotel and booking.com left us disappointed and we ended up staying in other hotel.

I wish I could give 0 star or negative rating to this hotel, manager, the staff and the booking.com, but since google doesn't allow to submit the feedback form without selecting the stars, I had to give 1 star for my experience.

VINAI KRISHNA 48 months ago

We stayed in this hotel in the last week. The hotel has charged me extra amount during the bill settlement. Later assured it will credit the amount in my account. They had taken the account details. Ever since none of their phones are working and they till dated had not transferred. I feel cheated.....

Praneh Chordia 48 months ago

It is ok property and recently undergoing renovation so restuarant service is not available only order of???? food delivery to room option is present.

I was charged 1800 for 1 night and found it too costly ????neither the washroom nor amenities were given as such to justify this kind of pricing.

Complimentary breakfast had very limited option which was again very disappointing ????