Hotel Horizon Plaza

Shreta Maheshwari 16 months ago

Poor service...
No one ready to take responsibility of the task... They guys delegates the authority..
1. in winter they r serving chilled water that too after waiting for almost half n HR and multiple reminder
2. In winter no hot water
3. In the name of buffe breakfast they serve only 2-3 items
4. They charge for all the basic facilities but they donot provide proper toiletries

DrSparsh Nigam 17 months ago

What a waste of great location and property
Staff is so ignorant that they will not bother to cater to your needs, i asked for a service and it's been 8 hours still there is no reply from the staff! Rooms are not safe as any key card can open any room ! Things without management are use less and create a bad image ! Please take care of the issue

Aditya Kumar 22 months ago

Management not focusing on quality and maintenance. I stayed for 4 days and also booked 2nd and 3rd floor all rooms for functions, but the condition was too bad Lift button and the Lift sensor not functioning. Staffs also smoke on the 3rd floor. They also do not provide room keys, they open most of the rooms with a master key. So many times, our guests, suffer because of the hotel's bad service and hospitality. Also, I notice they are no installed fire safety sensors in all rooms, even the patrol pump having in the next building. I never recommend this type of hotel again, If the Hotel owner will take it seriously on my comment, they will take action against management and focus on the hotel. Good Wishes