Thumby Aviation Pvt. Ltd.

Neel Kamal 12 months ago

My worst experience at Kedarnath when I booked the heli ride to Kedarnath with #ThambyAviationPvtLtd. The booking slot was 9 AM to 12 Noon. We were asked to come by 7.30 AM and we have boarded the flight at 11.30 AM from Phata.

The toilets they have are worse than the public toilets. Not even a light is present. The bad smell is very unbearable. The staff except the guy who sits in the cash counter, everyone else has bundles of Attitude.

We were told that we need to finish the darshan within two hours and return to the helipad on the hill. We have opted for Special darshan and were back by 1 PM and have given our names. We have waited till 5.10 PM and then we were told that only tomorrow we will fly back. We did not carry cloth clothes, medicines, another pair of dress etc. I have learnt in the mean time that they have given their helicopter for lease to Thuria Group (Global Vectra Helicorp Ltd) which ran for their passengers pickup between 2 PM to 4 PM and on next day between 8 AM to 10 AM.

Jaya Sarma 48 months ago

Rescued by Govind at the last minute, making our trip to KEDARNATH an amazing spiritual experience. Best handling of prospective customers , I have seen by staff under stressed situation. Treated all customers with respect and firmness while maintaining the running of their Helicopters with smooth precision. Highly recommend.

kartik tak 36 months ago

My experience was ridiculous, Staff doesn't have talk sense or how to deal with customers, treat customers like garbage. I have long big story to post but I feel that will be my waste of my time. I wish founder of the company gets good staff soon and specially that manager govind is not a man of his words, he tells you something else and other staff something else no proper communication between staff.