Van Heusen - Lulu Shopping Mall

Ashish Ben Ajay 23 months ago

Visited this showroom one week ago. Showroom has a wide collection of suits, premium clothings, fabric, denims etc. I purchased a blue denim. ???? it was perfect fit. But in this showroom customer service was very poor. Store is situated inside lulu mall so they will be having sufficient footfall. 50% of the visitors would be doing window shopping. That may be one reason why they are not attending all the customers. But by doing that, they are simply ignoring potential customers..there are many shops in the mall. Management must resolve this issue, if they want to exist.. ???? dress collection is great but service very poor..

jith eyo jacob 15 months ago

Had the worst experience ever. Was here for a wedding suit purchase. Placed an order and had requested a pick up after 2 days after alterations. The lady sales associate who was on floor on the day of purchase had promised that the suit will be delivered free of any lint or dust. When i came for the pickup, i could see that the suit was just left hanging on the side of cashier with all the dust and lint clinging on to it. When this was addressed to another sales person on the floor, he said he could give another suit and i waited for another hour and half. They gave me another one without even opening its pocket or doing the necessary pre delivery checks. The suit even had a thread missing on it which was evident on its backside. Since i had no more time to spare with this sort of irresponsible people, i took the intial suit and left the store. When i raised this issue to the manager, all he had to say was to lower my voice. He never had my issue resolved or cared to address the issue. When i said him to give the initial suit, he just took it and tossed it towards me. This is not the attitude that one expects from a reputed brand. The lady sales person on the floor makes false promises that she cant keep. She wasnt present on the day of delivery. Worst shopping experience ever. Would never recommend even to buy a handkerchief.

Alex Mathew 17 months ago

It's second time I'm purchasing from this store and the manager or the supervisor Mr. Ajeesh's attitude and behavior towards customer is terribly bad. The first time when I noticed this, I thought he might be having a bad day at work but today the customer service which we got from his end is very Aweful. I'm not going to this place anymore and I'm sure that I'm not the only person who is writing a review against this guy. The other staff's attitude towards customers are pretty decent. If this guy is gonna be in the supervisor position the reputation of the store is gonna fall down.
Really feel bad to write a review like this but couldn't help. Hope this will be noticed by the management.