Hotel Prayana

VINOTH 13 months ago

Very nice hotel and very near to Ernakulam north railway station. Initial my room alloted AC not working properly, I raised a complaint with the reception. Later they allotted me alternate room and it was very good. Food is good and appreciate their hospitality starting from receptionist to all hotel staff. The reason I've rated 4, they need to ensure rooms are properly cleaned and AC is working before allotment.

S 13 months ago

Overall nice experience, good spacious room with a comfortable bed, provided extra mattress for the 3rd person. AC and TV in working condition, provided all the necessary items - water, coffee/ tea sachets, toothpaste, toothbrush, soap etc. Only disappointed with the restaurant in the hotel, not equipped enough to accommodate many people mostly because of less staff. limited items in menu like idli, dosa and even in that could not provide dosa to everyone. Also the staff could be more courteous while talking and proactive over all, should have a better training on customer relationship sevice. And they have high charges for early check-in like 600+tax for 6am onwards and 300+tax for 8am onwards, since the check in time is odd they should not charge so much for early check-in and be more flexible.

Abhishek 15 months ago

This is the 4th time l'm coming here. They have significantly improved their standards in every aspect.
Pros:
1. It's couple friendly, yet very professional for families to come and stay as well
2. Huge and Ample Parking space. You will never have to worry about parking ever
3. Check in process was a breeze. No unnecessary questions or irritating behavior by staff who are very professional.
4. The rooms were simply impeccable.
5. There is a quality bar with room service with drinks at a very affordable price. No restrictions on alcohol or smoking in the rooms
6.Room service food is excellent and the staff are courteous.
7. All food and bar bills are settled at check out normally do not write reviews but this one felt
absolutely necessary

Cons:
1. Maybe the only flaw I can point out is that some of the things look a bit old.
2. The economy room can be a bit small.

But everything works like a charm at this hotel
Hassel free check in