BTW Sector 56 Gurugram

Abhishek Malik 16 months ago

Finally full fledged dined today to try things beyond tikki. It was a horrible experience overall. They have moved their restaurant to sec 56. It is in new state. The tikki and thali was good. But everything else was a mess. Manchurian balls were hard and bad looking like an oval ordinary ball. Chilli paneer was also a bit hard. The fried rice was not fresh as if cooked a few hours before. Noodles had some half cooked strands. Stuffed aloo in tandoori platter had poor recipe like beans n all and was bitter in taste. The worst thing was customer service. The waiter did not move out the used dishes after every meals. He was lost in his own world. When I reported my dissatisfaction at the end to the two persons at billing. They literally did not do anything. They kept on agreeing with me but had no interest in fixing things in any possible way. I have really burned my cash in dining at this restaurant and it is pinching me because I spoiled the expectations of my family dining with me. Now comes the message for owner.

Dear BTW owner, You have renovated your restaurant but the food except tikki is still below the acceptable standards. And you must allow your staff to compensate the experience when the customer had a bad one for any reason.

Hemant Singh 15 months ago

Over all good experience, I was bit concerned about menu considering previous feedback hence sticked to staple menu. Ordered BTW aloo ticki, pau bhaji and French fries. Food was good however service was slow.

Gulshan Thakur 12 months ago

i went for the first time btw i loved it the whole staff i loved it but It's unit manager Mr Hemant Singh is very good and active Look o har take great care of the guest and send everything very clean and test . with o very good man and very active manager thanks btw for introducing me to such a manager and such a good man