OYO 12230 Rockwood Inn

Naveed Kakkar 48 months ago

Beautiful rooms. Mini fridge available in rooms. Spacious rooms. Staff was polite. Pleasant stay during my OYO booking. Just try to improve food services. Waited around 1 hour for just a cup of tea. Also there were not any paid channels available on dish TV. So no use of TV. Try to understand if someone is booking a room worth 2k bucks, they expect to atleast have proper television facility to be available.

Atreyee Bhattacharya 60 months ago

We (my husband and I) had to stay at this place for less than 48 hours as we were accommodating out-of-town guests, who flew in within 24 hours when a beloved senior member passed away suddenly. The crew at the front desk was terrible- treating us as if we were up-to some mischief, demanding passport scans being emailed. They did not provide identification upon request. Refused to call senior management. And then without any resolution provided a room. The room was the most dirty I have seen (i have had pleasant OYO experience elsewhere). Dirty rooms, bathrooms, mosquitos lying dead on the floor, coffee marks and stickers all over the wall, uncleaned closet, no toiletries, no towels, no bottles of water- not even for a price. Smelling room of cigarette. During check-out, we were charged for 3 days (although we were there for less than 48 hours). The manager, Mr. Monu was drunk and leaned over almost threatening. His assistant abused me physically by leaning over and threatening me. This place needs to be investigated by both the police and the OYO. The police first.

Nirmalya Hazra 60 months ago

1. The rooms are big.
2. Service is not very good. For each and everything you neer to call.
3. They don't even change bed cover, towel, soap everyday, only do after you call/report.
4. The covers of pillow and quilt were quite dirty.
5. Considering the location, I would still say it's overall a good stay.
6. The Bulbul market adjacent to the hotel is very convenient and a plus point.