OneWay.Cab

ritwike chakrabarti 8 months ago

Worst cab services ever! If you want to try dial the 24X7 helpline number displayed on their website. The call is forwarded to some number and no one ever picks up - so the website is lying! That’s just the start … here is my terrible experience on the morning of 25 June 2023- I made my booking online and upon landing in Mumbai when I tried to contact this company, I got no response - because the 24X7 helpline is just fake. Then I tried sending WhatsApp to their business account, also available and displayed on their website - no response! Then I tried to reach out through their chat on the website- thankfully someone responded but after chatting for some 30 mins - they told they can’t provide any cabs. When I asked for refund they said it will take 2-3 business days. Standard response with absolutely no empathy for someone who has pre-booked and after travelling for 18 hours has to face this experience. After sometime I got an automated message which says a driver has been assigned, who took his own sweet time to reach airport ~40 mins. To my surprise the vehicle which came to pick me up and the vehicle assigned to me were completely different. The driver although apologised and told me the whole story. So this is NOT A CAB COMPANY! This is just a aggregator platform for cabs, once booked they don’t care if you get or don’t get or get a completely different cab!

Therefore, pay a few bucks extra if required, but book a legit cab service with customer service for peace of mind!

Shirish Makadia 15 months ago

It isvery good service for any one and easy to access and very reliable cab services