Kabir Hotel and Spa

Moree, The Genius 17 months ago

The food was tasty and the staff very honest. My wife lost her gold bracelet in the afternoon. We went back at night and they had kept it safely. It could have been easily lost or taken by staff, but no. The staff who found it sincerely brought it and gave to manager. Even the manager double checked us before handing over.

Tushar Singh 13 months ago

We planned a weekend gateway over here. The resort is located just near Sevasi village, few kilometres straight from the Gotri. This is really peaceful, as well as well connected with the city.
We opted for the Cottage room with breakfast. The room was huge, well maintained and with lots of amenities. The staff were really helpful, polite and quick in service. The highlight was the breakfast, which had a lot of fresh option and really good taste. You must plan a weekend stay over here!!!

Darshita Varia 14 months ago

I am writing to express my disappointment with the level of service I received during my recent attempt to book a room at Kabir. My family and I have been visiting your property since 2017, and have always had a positive experience, thanks in large part to the excellent service provided by the previous staff, especially Miss. Farhin.

Unfortunately, during my recent attempt to book a room, I encountered a member of your team (Mr. Amit) who was extremely rude and unprofessional. The individual (Mr. Amit) on the phone was dismissive of my questions and seemed uninterested in assisting me with my booking. Furthermore, he behaved in a manner that was disrespectful and completely unacceptable. I was left feeling frustrated and confused, with no idea about my booking.

As a long-term customer of your place, I am extremely disappointed that I was treated in such a manner. It is clear to me that the level of service provided by your team has deteriorated, and as a result, my family and I are now considering other properties where we can receive the proper level of service and respect we expect as customers. I am hoping that you can address this issue and take steps to ensure that this type of behavior does not occur again in the future. I am also hoping that you can provide me with an explanation for the decline in service at your property, and what measures you are taking to address this issue.

Thank you for your attention to this matter, and I hope that you can take the necessary steps to restore the level of service that has made us loyal customers of your property for so long.

Waiting for your response.