Prism A boutique hotel

Aparna Bairagi 11 months ago

Disgusting experience. After receiving my PNR number, I get a call from the hotel saying they are transferring my stay to another hotel (with much lower rent than what we already paid) because apparently Prism no longer had rooms available! They overbooked (insisting it as a technical issue) and they won't refund the money nor were they willing/able to accommodate us. When we called the hotel informing them that we would file a consumer complaint for such misdealings, they immediately relented and promised us a room. We thought the problem was solved until we reached the hotel. We were allotted Room 410 (an employee informed that it's the most congested and infrequently used room) and it has to be the worst hotel experience we're ever had. They didn't even provide us a dustbin in the bathroom, there was no bathroom doormat and water was all over the cramped room floor, we called house keeping so many times but there wasn't a single time when they picked up. Plus, the 'employee only' room right next to our room would constantly give out smell of cigarette smoke and our room would be full of it! When I called room service to request tissues (because other channels on the intercom don't respond) they picked up and asked me to come down to the restaurant and get it myself! (I never got any tissues btw). At the time of checkout, the person at the reception even went as far as to say that since ours was a "third party booking, the hotel does not receive the money we paid - which is why we had to be given such a sub-par room" (and sub-par hospitality I guess) and encouraged us to book directly with the hotel for future bookings. If that's the case, why list the hotel then? Overall totally disgusted with the whole experience, I'm never going there again.

Sushant Rajput 11 months ago

Hotel is good and its location is usp. Restaurant is also good for dining. Services are good. You can't find hotel better than this in Jorhat. However there is no airport pick up and drop facility available. Laundry service is not good in terms of clothes delivery.
In room dining is good.

ZIMMY STAR 13 months ago

Over all awesome experience ❤️ Staff are very close & well behaved. Service is within time. Rooms are perfect, Location is above Reliance mall (previously named Bigbazzar). Foods have too much veriety with care & so much tasty. Clean & change everyday 9am . First time I give 5star feedback in my life . Thanks Prism . Your staffs are too familiar with your clients. ????