Venkataramana Nursing Home Pvt Ltd

Bharath 10 months ago

Dear Hospital Administration,

I am writing to express my deep disappointment and concern regarding the rude and unfriendly behavior exhibited by both the medical shop inside hospital staff and the nursing staff during my recent visit to your hospital. The lack of professionalism and compassion displayed by these individuals has left me greatly dissatisfied with the overall quality of care provided by your institution.

Firstly, upon entering the medical shop which is inside hospital on 5-July-2023, I approached a staff member with a genuine need for medication. However, I was met with an astonishing level of rudeness and impatience. The individual in question seemed uninterested in addressing my concerns and exhibited a dismissive and condescending attitude. This type of behavior is entirely unacceptable and undermines the trust and confidence patients place in your hospital.

Additionally, I was disheartened by the lack of friendliness and empathy displayed by some of the nursing staff. Throughout my stay at the hospital, I encountered several nursing professionals who appeared disengaged and uninterested in providing the necessary care and support. Their demeanor conveyed a sense of indifference, and it was evident that they were not willing to go the extra mile to ensure patients felt comfortable and well-cared for.

As a patient, I believe it is essential to be treated with respect, empathy, and kindness. The behavior of both the medical shop inside the hospital staff and the nursing staff I encountered falls far below these standards. It is crucial for your administration to address these incidents promptly and take the necessary actions to rectify the situation.

I kindly request that you investigate these matters thoroughly, taking into account the impact such behavior can have on patients and their overall experience at your hospital. It is imperative that all staff members, including those in the medical shop inside the hospital and nursing departments, receive proper training in customer service, empathy, and effective communication. By doing so, you can ensure that patients are treated with the professionalism and compassion they deserve.

Furthermore, I urge you to consider implementing regular assessments of staff performance and patient satisfaction, as well as providing ongoing training programs to address any deficiencies in customer service and interpersonal skills. Creating a patient-centric culture within your hospital will not only enhance the overall experience for patients but also contribute to the positive reputation of your institution.

I sincerely hope that you will take my feedback seriously and make the necessary changes to improve the behavior and attitudes of your medical shop and nursing staff. As a patient, I believe in the importance of providing constructive feedback for the betterment of healthcare services. I genuinely hope that my concerns are acknowledged and addressed to ensure a more welcoming and compassionate environment for future patients.

Thank you for your attention to this matter. I look forward to witnessing positive changes in the behavior and attitudes of the staff during my future interactions with your hospital.

Venkata MS Pradeep K 70 months ago

Not suggested hospital .. staff do their own works than treating and helping patients and people .. Public relations department will be always closed and don't answer any questions..

abhi K 13 months ago

Worest hosptal I have seen till date.
We met dr.sandheep ENT surgeon..Evey time we met doctor his compounder(shiva) used ask 2k , 3k , 5k for extra charges without any bill..he just used to write on paper 4k asked us to pay this amount to me. He is collecting lots of money without bills..
Please stay away from this sort hospitals.
management please take a note of it and take some action on those sort of people. In my case shiva.