Dr Rahul's Elder Care

V. Gayathri Viswanathan 6 months ago

We very pleased with the service provided by dr Rahul’s elder care. I contacted them for home care nursing for my grandmother during her last days doctor team visited us and arranged home care for her the nurse took excellent care thank you so much team

Srinath Iyer 7 months ago

First things first. The staff hound you like collection agents to sell 'packages' in the middle of a crisis with no care or concern for what you are going through. The doctor although knowledgeable will take you to a cure through the longest and most expensive path in an effort to maximize revenue for the organization which results in a lot of useless interventions being prescribed. My mother was put through a physiotherapy 'package' for a week when she was in an unconscious state and they kept telling that she would have been worse of if not for the physiotherapy - worse than what?. The doctor himself kept refusing to give any medications to alleviate my mother's symptoms while I was struggling to manage her at home saying we should not drug her considering her age and the moment she was shifted to their facility indiscriminately started medicating without any discussion or consent from family. Yielding to the subtle manipulations of the doctor and the persistent hounding of his staff I had paid for a 'package' for a year's worth of care and when I registered my disappointment with the care they quietly pocketed the 20,000 I had paid and went incommunicado instead of reaching out and offering to resolve. I know this is not an experience unique to this facility and pretty much all care facilities look only at maximizing revenue and give care a second priority yet I thought this feedback should be on the public domain should it help some family.

Update on 18/1/2023

I had taken her to multiple places and had not been happy most of the time because that is the state of medical care in India today. You have put out the entire medical history of a patient on public domain to defend your business interests. Having been educated in the US you would surely know that this is a HIPAA violation and you could be sued and your license suspended if this were US. But then, this is India and we get away with a lot of things. Why would someone who has paid for a year's worth of care terminate your services after a month? Would you not have wanted to understand this at that time? If it was I who had owed you money then would you have simply ignored that email and moved on? Wouldn't you have established communication and hounded me? Why do I have to 'ask' a refund? As an ethical organization why would you want to keep money for which you were not going to render services?

After refusing to give any medications despite multiple requests to alleviate mother's suffering while she was at home, the VERY NIGHT on which she was admitted to your dementia care facility she was given antipsychotics. I was able to see her worsening with every passing day due to the side effect of the drugs. Ativan while not helping her calm down or sleep was causing loss of balance and coordination and she was becoming less and less ambulatory. You neither visited the facility to examine the patient nor came on the phone despite multiple requests for 9 FULL DAYS when I had to eventually discharge her and bring her home. This despite my 'package' covering for teleconsultation. I was told by the staff there too that patients admitted in Kalyani under other doctors receive much better care and attention.

The decision to catheterize itself was questioned by other care providers due to its traumatic effect in an already delirious person.

While I understand your need to avoid a bad review being in public domain the way to address it is not by talking down the family, sharing confidential patient information in public domain and hiding behind technicalities like not "asking" for a refund. I had written this about another physician in another review. "On the day of discharge as I drove my two wheeler into the petrol bunk opposite the hospital I saw Dr. Saranya drive in behind me in a humble Scooty which was symbolic of her approach to patient care - making good with whatever is the bare minimum that is necessary." I guess it is the general approach that we have towards life that reflects in our approach to patient care too.

Anjali Ammu 11 months ago

I always consult Dr. Rahul for my mother. He is not only an excellent doctor and also he is very friendly. The service which they are offering is simply superb. ????????