KTDC MASCOT HOTEL

Anees 12 months ago

Pros:
Located in heart of the city. Walkable distance to zoo.
Great parking area like all government properties.
The hotel felt like nearly vacant as I didn't see anyone using pool for the entire 2 days of stay.
The pool is very big although shallow, the water is pristine.
The pipes and fixtures are of the latest design.
The hotel, rooms were very clean

Cons:
Fish fry for Dinner , like most of the star hotels, the fish wasn't fresh.

Thomas Mathew 13 months ago

This is an excellent place smack in the centre of the city. Food is great. Authentic Kerala & North Indian dishes. Non veg is yummy!

The ambience & the grounds are superb. It's got that old school classy vibe. The sheer amount of wooden paneling makes it different from the other places.

Sajeev Idicula 13 months ago

Positive employees would know that providing great customer service is not just about being courteous and polite, but extends to cover many different realms.I had a very bad experience coming to your hotel yesterday for lunch. There were hardly 2 tables that were occupied but staff were not available for order and it took them more than 30 minutes to get the bill. My child wanted to go to washroom but he said that the toilet were not clean as well. This is the second time I am facing such issue and staff were not even sorry for the inconvenience they caused. I would not recommend this hotel to anyone.