Lenskart.com at Lulu International Shopping Mall

Vijilin kv 11 months ago

When I entered the store, I was approached by a sales girl who immediately tried to convince me to buy premium lenses. However, as someone who was already familiar with the brand and its offerings, I politely asked for the Lenskart brand lenses instead. To my surprise, this seemed to offend one of the salespersons, who left the conversation abruptly.

After a short while, the sales girl returned and informed me that the desired stock was not available and could only be obtained after 5 working days. This was disappointing, as it would have been helpful to know the availability upfront. Moreover, I felt that the delay was not communicated to me in a timely manner.

Additionally, I noticed that some of the salespeople seemed to engage in subtle non-verbal communication with each other, presumably to push the sale of premium lenses. It was disheartening to witness this tactic being employed, as not everyone is easily persuaded by such strategies.

However, I must mention that the store had a good range of frames to choose from, and the sales girl who initially assisted me was knowledgeable about the products. She was helpful in guiding me through the options available and answering my questions.

Elias Kurian 59 months ago

Store is good. But some of the staffs are really bad. Especially the lady staff over their. Not treating thr customers well always chit chatting

Arjun Raj (Arjun Bro) 11 months ago

Bad customer service experience.
I believed Lenskart had good service, but unfortunately no one was there to attend me. I had came for a frame they told they don't have the frame, I thought ok fine then buy a new one but he was like I'm not gonna buy waste of time. But the truth is I was finding this shop for half an hour. But ????????????????