Amrita Hospital, Kochi

Madhu Krishnan A P 13 months ago

Hospital with great infrastructure and poor management. They have got an excellent panel of doctors and a well furnished infrastructure, but those are poorly managed. The hospital is equipped with several departments and a panel of 5 to 10 and more doctors in each department, working with OP and Operation Theatres.

One peculiar thing which I noticed is the double standards the staffs follow welcoming foreign patients; with the luggage trolley and well maintained wheel chairs which native patients aren't provided with.

The mismanagement causes an unnecessary and extensive delay for which the radiology department is a great example. If you need any of the reports- say X-ray, you need to stand in Queue in front of reports counter, collect the printed receipt from there and pay the bill in payment counter (where people who needs X-ray to be taken are billed), finally come back to reports counter to submit the same printed paper back. This delays not only the people who comes to take report, but the patients who have their X-ray to be taken. This could have been easily avoided by just adding payment facility at the reports counter.

The hospital also doesn't allow posting multiple bills at the same time and paying it all at once. So if you have more than one OP departments to visit, you need to effectively go to one department, post the bill, pay it in counter and go to the other department and repeat this process.

Wheelchair is another problem which I faced. You need to request wheelchair for each ride (if you don't have one by your own) from each department you need to visit. The wheelchair person comes with wheelchair, get the patient to the department you need to go, and then goes. You visit doctor in that department, request wheelchair from that department to go to the next department and the cycle continues. You may need to wait 10 to 20 minutes sometimes.

The next hassle comes while purchasing medicines. Once the doctor enters the medicine into the records, you need to visit pharmacist at the front desk, pay the bill there and then head to the pharmacy. The bills of injections are paid on OP counter which need a separate walk, wait and pay.

The nurses are okay, but not that great in terms of behaviour towards patients. The doctors on the other hand does a great job. The front desks of the departments are just okay and sometimes experience difficulty understanding the requirements of patients. I once had to wait for 2 hours, just because the front desk didn't understand I was required to have blood tested, and a quick message to the doctor for the blood test prescription would have helped me take blood, wait for the result while my turn come.

Vinu Reghunath 23 months ago

One of the best in Kerala. Very good doctors and facilities.They have got very good process for administration and this makes the patients life easier. It's quite amazing how they manage things at this scale. Awesome service provided with great attitude. You will get all the facilities in the campus itself or in the immediate vicinity. ATM, Post office, canteen, coffee bars, parking, guest house you name it every service is there. The pricing system is also quite interesting, like people who are admitted in the ward can pay mininum charges and this is compensated from people who take private rooms (who can afford higher rates). Medical college and Dental college is also there in the campus. Famous for all the innovations in medical field like robotic surgery. Overall this is a centre of excellence by every means.

Aishath Shuzana 16 months ago

Spent a total of 8 months and almost 6 months admitted in a Semi - Deluxe room for cancer treatment. What we found is that doctors don't explain the prognosis and treatment plan and procedures to the bystanders and patient enough. I specifically found a female doctor from Hematology to be careless and unprofessional in her practice. She would come visit the patient and talk off topic and leave. Even when she does explain about the medical condition, she is in haste. A male from Social Works once was talking about me in his native tongue to a co-worker in my presence, which i understood. A certain Male staff member from International Counter is very unprofessional, and his attitude towards females at times would be classed as harassment and if one does not acquaintance him, he treats them differently. We ended up transferring to another state for better service. Overall, customer service is bad, and the procedures are lengthy and difficult. The price is cheaper than most other hospitals in that city. The room service is bad, and we had mold growing due to uncleanness, and it was hazardous to our patient who had been immune system compromised . The only positive part is that their nursing staff are extremely attentive and very dedicated to the patient .