Café Coffee Day

Shraddha B 7 months ago

Visited thrice. All the three times, had Hazelnut Cappuchino. Service remained dispassionate and disengaged all the 3 times, as if they do not care if customers come and go. Guys, it doesn't cost you to smile, at the very least.

As for the coffee, I love their coffee, but the presentation is very poor. Cups are dirty and botched at the botton, there are traces of overspilled coffee that they have not bothered to wipe, chocolate powder sprinkled in haphazard way...all this does not spell out customer service and satisfaction. Not done.

I will take my business elsewhere.

soundarya sonali 6 months ago

We ordered a chocolate cake, they served it warm. I took a bite and it tasted so weird and asked my partner to taste, after having a bite we both realised that the cake was stale and so dry. It was literally hard as a rock. When we spoke about this to the store manager, he said all the cakes are like this and did not even try to understand what we were trying to convey. He was extremely rude and said we ate half the cake . No human could have had that cake , he compelled us to take another replacement and did not give us a refund. I don't understand why have such rude behaviour when you are dealing with customers. Especially when the product/service you are offering is not upto the mark.
I will send an official complaint against this too.
I did get a replacement, but wasn't able to eat that as well, because it was bad too. So i pay money for my dessert, get disappointed and also take unnecessary attitude from the store manager???

Shubhrokamal Dey 12 months ago

Nice place to rest your legs and have your favourite hot or cold coffee beverage from this CCD outlet on the lower ground floor in the Phoenix Market City